Success Story: Intranet Chatbot with Zoho

How AUNNA Reduced Member Inquiries by 65% Using a Zoho SalesIQ Bot

goal

Reduce repetitive inquiries from members and free up time for the administrative team with an intelligent bot on the intranet.

Results

-65%

Calls and emails regarding repetitive inquiries

+640

Inquiries resolved each month by the bot

+60h

Work hours recovered each month for the team

Starting challenges

AUNNA is an association with thousands of active members who have access to a private intranet full of useful content. The problem wasn’t a lack of information, but rather access to it. They needed >>

Members preferred to call or write rather than search on their own
The administrative team handled dozens of repetitive inquiries every day
A constant sense of urgency and operational overload
Without a quick way to find content already published on the intranet

This is how we resolved it

A smart bot powered by Zoho SalesIQ, integrated into the intranet, that interacts with the partner through a decision tree.
Identifying the actual need through guided questions, without the client having to know exactly what to look for.

An advanced search tool in WordPress—which the bot links to directly—that finds information using keywords, phrases, and tags.
Reusing existing content by turning what has already been published on the intranet into immediate, context-specific answers.

We get together

+640 monthly inquiries resolved independently by the bot, without manual intervention.
+60 hours of work saved each month for the administrative team.
-60% reduction in the average time taken to resolve members’ questions.
Less operational stress and less of a sense of daily urgency among the team.