Customer Journey Mapping_ Automation intelligent

Efficiency through automation

Customer Journey Mapping allows you to optimize every point of interaction between your brand and your customers, improving the experience and automating the entire process.

At Reinicia we use advanced tools such as Zoho One and Mailchimp, designing personalized paths that improve customer experience, increase efficiency and facilitate conversion. Through intelligent marketing_ we automate key processes, from acquisition to loyalty, ensuring that each interaction is relevant and timely, maximizing the impact and effectiveness of your campaigns.

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What we have done

Main benefits of optimizing the customer experience with Customer Journeys

Personalized experience

Create routes tailored to the needs and behaviors of each customer, improving satisfaction and loyalty.

Effective segmentation

Identify and classify your customers into specific groups to send relevant and timely messages.

Process automation

Reduces manual workload by automating repetitive tasks, allowing the team to focus on key strategies.

Data analysis

Gain valuable insights into customer behavior through real-time analytics, improving decision making.

Improved conversion

Optimize every touch point to increase conversion rates and maximize ROI.

Efficient communication

Facilitates the coordination of messages across multiple channels, ensuring a consistent customer experience.

Ready to enhance your customers’ experience?

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FREE REGISTRATION ZOHO ONE

What are the main features of Zoho One?

More than 40 apps that will help you service all areas of your company.
You will be able to deploy the apps at your own pace and from a single company account.
It covers different areas: finance and administration, marketing, commercial, people, projects and operations.
Each employee has unique access to each application and specific permissions that you define.
Apps synchronized with each other to facilitate data integrity.
Unified search in the organization’s data from any app, always respecting permissions.
Artificial intelligence applied on the platform to provide recommendations for improvement in different areas of the company.
Apps accessible from Web browser or Android or iOS mobile apps
Compatible with Office 365 and GSuite mail and office systems
Protection SSL that guarantees your security and privacy.

Learn more about Zoho One: what’s included, pricing and more.

What is Reinicia’s work methodology?

Initial analysis: inventory
Inventory of current documents, people and systems in your company.
Initial analysis: flows
Information and communication flows related to the different areas of your business, both internal and external.
Redefinition
Documents, workflows, systems and people.
Zoho One License
Zoho One license selection based on needs.
Configuration of Zoho One apps
Based on business needs and integration of the apps with each other and with other systems of your company.
Training Team
Use of platform apps and new workflows adapted to the platform.
Start-up and follow-up
Accompaniment of people and technology.
Continuous improvement
Existing and new processes, documents, new apps and people.

Why trust Reinicia?

We are Zoho Authorized Partners. We have more than 6 years of experience implementing Zoho apps.

Experienced multidisciplinary team able to make a complete proposal with different tools of the marketing and commercial mix to suit the needs and capabilities of each client.