{"id":22064,"date":"2024-04-03T12:34:05","date_gmt":"2024-04-03T10:34:05","guid":{"rendered":"https:\/\/www.agenciareinicia.com\/noticias\/join-our-online-workshop-on-omnichannel-crm-2\/"},"modified":"2026-03-13T13:26:13","modified_gmt":"2026-03-13T12:26:13","slug":"join-our-online-workshop-on-omnichannel-crm-2","status":"publish","type":"noticia","link":"https:\/\/www.agenciareinicia.com\/en\/news\/join-our-online-workshop-on-omnichannel-crm-2\/","title":{"rendered":"Join our online workshop on Omnichannel CRM!"},"content":{"rendered":"\n
\"CRM<\/a><\/figure>\n\n

Omnichannel<\/strong> Customer Relationship Management(CRM<\/strong>) has become an essential pillar for business success, in a world where fluid and personalized communication is essential. That’s why we are happy to announce that we will be holding an online workshop on Omnichannel CRM<\/a> soon, on April 18 from 18:00 – 19:30h<\/strong>. <\/p>\n\n

Why implement an omnichannel CRM in your company?<\/h2>\n\n

This is the main question we will answer in our webinar, given by N\u00e9stor Tejero Bermejo<\/a>, CEO of Reinicia. <\/p>\n\n

The term omni-channel in CRM is used to describe how a company can interact with its customers in an integrated and consistent manner across different communication channels. For this reason, to improve customer satisfaction, increase retention and generate higher revenue it is becoming increasingly common to use strategies that integrate different channels such as email, phone, chatbot, WhatsApp and social networks. Zoho<\/a> and Mailchimp<\/a> are two popular CRM tools that offer advanced customer management features that we will discuss in the workshop. At Zoho<\/strong>, the integration of communication channels such as email, phone, chat and social media into a single platform enables omnichannel delivery. Users can interact with customers more efficiently and effectively, providing a personalized experience<\/strong> with every interaction. Mailchimp<\/strong>, on the other hand, makes omnichannel communication easier through its email marketing service, automations and audience segmentation, mainly. Although this platform already incorporates various functionalities such as the generation of landing pages (without the need for its own domain), and even the promotion of these pages through social networks and the main search engines. This allows companies to send relevant messages through various channels according to customer preferences.<\/p>\n\n

Maximizing customer connections through multiple channels <\/h2>\n\n

Omni-channeling means offering a seamless customer experience by integrating and coordinating various communication channels. We will talk about how to integrate them properly, without saturating our contacts with messages through all channels, but choosing the right channels for each one. The main ones would be: <\/p>\n\n